Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartel <a href="https://soundcartel.com.au/">soundcartel.com.au</a> +61 3 9882 8333See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information.

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartel <a href="https://soundcartel.com.au/" rel="noopener noreferrer">soundcartel.com.au</a> +61 3 9882 8333See <a href="https://omnystudio.com/listener" rel="noopener noreferrer">omnystudio.com/listener</a> for privacy information.

Hiring likeable frontline staff

Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses.
Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name.&nbsp;
Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts.&nbsp;
Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success.
Business Essentials <a href="http://www.bedaily.com.au">www.bedaily.com.au</a>
Business Essentials is produced by SoundCartel
<a href="http://www.soundcartel.com.au">www.soundcartel.com.au</a>
+61 3 9882 8333

Business

Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership. Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses. Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name.  Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts.  Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success. Business Essentials www.bedaily.com.au Business Essentials is produced by SoundCartel www.soundcartel.com.au +61 3 9882 8333

Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses.
Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name.&nbsp;
Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts.&nbsp;
Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success.
Business Essentials <a href="http://www.bedaily.com.au" rel="noopener noreferrer">www.bedaily.com.au</a>
Business Essentials is produced by SoundCartel
<a href="http://www.soundcartel.com.au" rel="noopener noreferrer">www.soundcartel.com.au</a>
+61 3 9882 8333

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