Bill talks about Open Access, a new project, and a training program where they learn more about houses. Open Access is a venue where inspectors answer questions from real estate agents. He mentions the session is appropriate for real estate agents with the same climate zone.

Tessa explains the training process design and highlights that they break down a house into different systems and discuss them. She shares that they handle overwhelming details and data points about plumbing, electrical, structure, framing, roofing, windows, water management, heating, and more. Further, they conduct a mock inspection flow and practice the use of inspection report software.

Reuben compares clicking where canned comments are available in their software and clumping where custom comments are written in reports. The latter is more advanced report writing and does not rely on the generic comments in the inspection software. Tessa shares that they provide the inspectors with the tools and shape them to think critically and be curious.

Rueben recollects learning from Patrick Lencioni's book, The Ideal Team Player. Tessa shares about the importance of hiring the right person and the qualities of a new home inspector.

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