Key Points:

• Alina describes how Chili Piper identified it's niche and developed a solution to one client's problems (01:06)
• I give my thoughts on adding value, and how that shows in ARR (06:21)
• Alina talk about how leads were reluctant to try Chili Piper across the whole site, so they sold it as a low-risk experiment (08:01)
• I give my thoughts on businesses' reluctance to change, and selling them on experimentation (08:55)
• Alina describes how she networked hard and targeted influential figures and early adopters to get their first customers (09:26)
• I give my thoughts on using brand ambassadors, and look back to advice from Guillaume "G" Cabane of Hypergrowth partners from episode 10 (10:51)
• Alina describes how Chili Piper was able to create a product that Google and Salesforce couldn't, because they don't have the drive or specialist knowledge (11:50)
• Alina talks about how they are innovating to stay ahead of the competition now that the market is getting more competitive (13:56)
• Alina describes how their strategies are evolving over time (19:00)
• Alina discusses their 160% ARR, and how Chili Piper achieved the figure (20:05)
• I give my thoughts on client retention, and how it's become a key metric (21:08)
• Alina talks about how the business is changing, and relying on intelligent insights to make product decisions (22:25)
• I give my thoughts on using data to inform business decisions, but ultimately accepting that every decision is a bet (25:28)
• Alina gives her thoughts on Chili Piper's pricing structure (27:39)
• Wrap up (30:50)

Mentioned:
Customer.io
Hypergrowth Partners
Thinking in Bets - Annie Duke
Chili Piper
Sales Force
Calendly

My Links:
Twitter
LinkedIn
Website
Wynter
Speero
CXL