Small business owners need dual personalities, says Anne Nalder, CEO of the Small Business Association of Australia. As well as being a brave entrepreneur, she says there’s also a diligent, prudent side that needs to be nourished if a business is to be successful. From risk management systems to tax compliance and customer service, Anne delves into the essential but often overlooked aspects of business management. She also explains why good management isn’t just about handling tasks but about strategic planning and staying informed about legal requirements that will help navigate today's dynamic landscape.

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