Key Points

• How Colin and Customer.io broke into their category (01:22)
• My thoughts on product-based differentiation (03:03)
• What game Customer.io is trying to win (04:34)
• How Colin is trying to differentiate Customer.io (05:47)
• Colin's thoughts on building and running a distributed company (09:06)
• My view on new ways of management (10:53)
• How Colin thinks about moats (12:40)
• Colin's take on the big players in his category (16:12)
• How Customer.io attracts tech-savvy buyers (20:30)
• My thoughts on competing through innovation (21:22)
• My advice on building a personal brand (25:35)
• Wrap up (28:27)

Mentioned:
Tesla
Lucid
Drift
Intercom

My Links:
Twitter
LinkedIn
Website
Wynter
Speero
CXL