How to Win podcast with Peep Laja

How Colin Nederkoorn doubled down on innovation to grow Customer.io


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Key Points

  • How Colin and Customer.io broke into their category (01:22)
  • My thoughts on product-based differentiation (03:03)
  • What game Customer.io is trying to win (04:34)
  • How Colin is trying to differentiate Customer.io (05:47)
  • Colin's thoughts on building and running a distributed company (09:06)
  • My view on new ways of management (10:53)
  • How Colin thinks about moats (12:40)
  • Colin's take on the big players in his category (16:12)
  • How Customer.io attracts tech-savvy buyers (20:30)
  • My thoughts on competing through innovation (21:22)
  • My advice on building a personal brand (25:35)
  • Wrap up (28:27)

Mentioned:
Tesla
Lucid
Drift
Intercom

My Links:
Twitter
LinkedIn
Website
Wynter
Speero
CXL

...more
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How to Win podcast with Peep LajaBy Peep Laja

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