You've just been scammed. The red flags didn't work this time and criminals have stolen your money. Your mind's all over the place. Will you ever see that cash again? In this special episode of Scam Secrets, Shari Vahl and a cast of experts walk you through the process so you know your rights. She'll point out the factors that improve your chances of a refund - as well as the dreaded circumstances that could mean your money is lost forever. And they'll walk you through the crucial steps you should take as soon as you realise what has happened, because the actions you take in the aftermath can have a big impact on getting your money back. For this episode, Shari is joined by David Geale, executive director of the Payment Systems Regulator, Richard Daniels, head of fraud at TSB and Paul Hampson, director at CEL Solicitors.PRESENTER: SHARI VAHLPRODUCER: TOM MOSELEY

You've just been scammed. The red flags didn't work this time and criminals have stolen your money. Your mind's all over the place. Will you ever see that cash again? In this special episode of Scam Secrets, Shari Vahl and a cast of experts walk you through the process so you know your rights. She'll point out the factors that improve your chances of a refund - as well as the dreaded circumstances that could mean your money is lost forever. And they'll walk you through the crucial steps you should take as soon as you realise what has happened, because the actions you take in the aftermath can have a big impact on getting your money back. For this episode, Shari is joined by David Geale, executive director of the Payment Systems Regulator, Richard Daniels, head of fraud at TSB and Paul Hampson, director at CEL Solicitors. PRESENTER: SHARI VAHL PRODUCER: TOM MOSELEY

How Do I Get My Money Back?

It might look like a perfectly ordinary message. It could come from someone you thought you trusted. Or it could be a phone call that catches you off guard. Whatever the method, the goal is the same. They want your money.But if you know their secrets, you can spot the red flags before it is too late.Shari Vahl, who has investigated fraud for the BBC for 20 years, is joined by the criminologist and forensic linguist, Dr Elisabeth Carter, and Alex Wood - a former criminal who now tries to stop scams - to dissect the shadiest techniques criminals use to steal your cash. In each episode, they dig deep into a different scam, with first-hand accounts from the people targeted, forensic analysis of the techniques and mind games being used - and even secret recordings of the scammers themselves. 
 
Scam Secrets will publish weekly from 31 July. Subscribe on BBC Sounds so you never miss an episode.
 
You can also email the Scam Secrets team - tell them which scams you want them to unpick: scamsecrets@bbc.co.uk

True Crime

It might look like a perfectly ordinary message. It could come from someone you thought you trusted. Or it could be a phone call that catches you off guard. Whatever the method, the goal is the same. They want your money. But if you know their secrets, you can spot the red flags before it is too late. Shari Vahl, who has investigated fraud for the BBC for 20 years, is joined by the criminologist and forensic linguist, Dr Elisabeth Carter, and Alex Wood - a former criminal who now tries to stop scams - to dissect the shadiest techniques criminals use to steal your cash. In each episode, they dig deep into a different scam, with first-hand accounts from the people targeted, forensic analysis of the techniques and mind games being used - and even secret recordings of the scammers themselves. Scam Secrets will publish weekly from 31 July. Subscribe on BBC Sounds so you never miss an episode. You can also email the Scam Secrets team - tell them which scams you want them to unpick: scamsecrets@bbc.co.uk

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