Clear and effective communication is a key part of being a nurse. But how do you hone these skills? Are they innate or learned? And what role does confidence play in being a great communicator? 

Janie Brown, a cancer nurse with 40 years’ experience, who has published a book on compassionate communication, answers these questions and more. 

Janie explains the importance of active listening, using a role model or mentor to learn from and how to protect your own well-being when breaking bad news. She also offers three tips to help newly qualified nurses to develop their communication skills.

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