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In this episode, Damien interviews Karen Schell and Melissa Bryant, outgoing and incoming presidents of DP Solutions. Both rose from the trenches of customer-facing roles to lead a thriving MSP with nearly 80 employees. Their journey is full of hard lessons, from choosing to walk away from a major deal that didn’t align with company values, to surviving and thriving after a catastrophic RMM failure that wiped thousands of machines.

Here's some of what we discuss:
✅ How customer service experience can translate into effective leadership
✅ The pivotal decision to walk away from a misaligned large client
✅ How a disaster involving 4,000 wiped OSs unified their team
✅ The mindset that helped them grow from 50 to 78 employees without acquisitions
✅ Why unreasonable hospitality is their growth lever going forward

Chapters:
0:00 - Intro
1:39 - Karen's path to President of DP
6:55 - Melissa's journey to President of DP
14:45 - Evolving through the roles
20:18 - Growing through acquisitions and what they learned
33:29 - Their worst day and what they learned from it
49:22 - How they're growing organically
1:01:03 - Having clients for 30 years
1:04:51 - Why don't we see more women led MSPs?
1:12:32 - MSP Titan Questions

👉 Connect more with Damien, Karen, and Meslissa:
Damien: https://www.linkedin.com/in/dstevens
Karen: https://www.linkedin.com/in/karynschell/
Melissa: https://www.linkedin.com/in/melissabryant5/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

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