People don't quit their jobs. They quit their managers. Losing staff because of a bad manager is costly to your bottom line. Lackluster management doesn't attract "A" players or give your company competitive advantage in the marketplace. It also doesn't build customer or employee loyalty, nor is it conducive to succession planning. When you train your managers to be performance coaches, you're creating a culture of empowerment, growth, caring, productivity, resourcefulness and innovation. People thrive and achieve unexpected potential. Wouldn't you like to be or employ the manager everyone wants to work for?