Communication in Building Trust: Insights for Builders

Trust and openness are necessary for a successful project between a builder and a client. When neither is transparent, the project suffers from inappropriate budgeting, low-quality construction, and poor client experience. All of this is preventable when trust is established, and this is a necessary task of a builder to be a trusted expert. As a builder understands the client's concerns and puts himself as a knowledgeable and reliable partner, the client receives a positive client experience and a successful project.

In this The ToolShed Podcast episode, Mick Hawes interviews Richard Armstrong, an expert in building client trust. Richard is passionate about improving the building industry and creating a better experience for builders and customers. Richard will share his insights on why builders need to become trusted experts in their client's minds. He will discuss how builders can improve client experience by providing the correct information and setting realistic expectations. Learn from Richard how to become your clients' go-to builder and build a team environment for your building projects.

Key takeaways:

• Importance of actively listening and empathy on client experience
• Highlight your expertise as a builder to stand out from competitors
• Discover why trust is crucial in building a successful construction project
• Stepping up as a problem solver build trust with the client
• Openness prevents inappropriate project cost and poor project experience
• Why it is necessary to create a process as a builder and be transparent with the client

All this and more, on this week’s episode of THE TOOLSHED.

Join the toolshed - thetoolshedpodcast.com

Stay tuned next week when we talk about Protecting Your Team From Avoidable Injury with Guy Onley. So, don’t forget to subscribe to the show to get that episode as soon it gets released. Until then, stay healthy.

Reference:

• https://www.franklincovey.com/the-7-habits/