The "One Percenter" Approach to Custom Building with Natasha of Regal Homes
How does a builder move from "just another contractor" to a trusted advisor that clients won't make a move without?
In this episode, we sit down with Natasha from Regal Homes in Canberra. Natasha is what we call a "one percenter"—someone who obsessively looks at how to improve her business, her team, and the client journey every single day.
After rebranding and navigating the complexities of the last few years, Natasha has doubled down on a radical approach: Human-led construction. From "unreasonable hospitality" (borrowing a leaf from the world’s best restaurants) to her famous "snack drawer" for clients' kids, she’s proving that being a "mum" in business is actually her greatest competitive advantage.
We dive into:
The "Shovel-Ready" Trap: Why chasing ready-to-build projects might be costing you the relationship.
Designing for Flow: The specific questions Natasha asks to ensure a home works for a family today—and ten years from now.
The Power of Loyalty: How backing her team during a difficult personnel shift created a culture of "stepping up."
Hospitality as a Brand: Moving beyond transactions to create an experience where clients say, "Whatever you think, Tash, I trust you."
The 1% Gains: How streamlining estimating and marketing has won back time to spend where it matters most—with the clients.
If you’re a builder looking to move out of obscurity and build a business based on deep trust and word-of-mouth referrals, this conversation is a masterclass in lead-generation through genuine care.
Connect with Inspired Builders:
https://go.bizvideo.com.au/consult
About Regal Homes:
Specialising in custom homes and multi-generational living in the Canberra region, Regal Homes is dedicated to a "client-first" philosophy that treats every project like an extension of their own family.
Connect with Regal Homes:
Website - https://regalhomes.com.au/
Instagram - https://www.instagram.com/regalhomesaus/
Are you a builder? Do you want to be cutting-edge in your marketplace?
Schedule your Story Strategy Session:
https://go.bizvideo.com.au/consult
FREE TRAINING FOR BUILDERS
https://go.bizvideo.com.au/story-training
Disclaimer: The content in this podcast or video is provided for informational and entertainment purposes only and does not constitute professional advice of any kind, including financial, legal, medical, or business guidance—listeners and viewers should consult qualified professionals for advice specific to their situation. By accessing, listening to, or viewing this podcast or video, you acknowledge that the hosts and producers make no warranties regarding the accuracy, completeness, or reliability of the information presented, and all content is provided "as is." Any references to external websites, resources, or third-party materials do not constitute endorsements and do not necessarily reflect our views, nor are we responsible for their accuracy or content. Listeners and viewers participate at their own discretion and risk, and the hosts, producers, and affiliates of this podcast or video disclaim any liability for decisions or actions taken based on information shared in this podcast or video.