Welcome to Episode #287. In this episode, Gary delves into the crucial fundamentals that are essential for anyone looking to succeed in the service-based business sector, with a particular focus on the insurance industry.

In This Episode:

• Journey to Success: Gary recounts his own business journey, starting with a mortgage brokerage in 2006, navigating the challenges of the 2008 credit crunch, and diversifying into life insurance and related services.
• Growth Challenges & Solutions: Discover why so few UK businesses scale up successfully and how you can be among the successful ones by understanding key business elements.
• Customer Engagement & Service: Explore effective strategies for customer follow-up, the art of persistent engagement, and the significance of exceptional customer service.

Join us for this enlightening episode, as Gary provides practical advice and real-world examples from his extensive experience. Whether you're a veteran in the insurance industry or just starting, these insights will empower you to build a more profitable and satisfying insurance brokerage business.

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