Supply chain disruptions are rampant, shipping costs have skyrocketed, inflation is on the rise, delivery dates keep being extended, and nerves are frayed.

As the pandemic continues to upend the design business, how do you handle the frustrations and disappointment of clients, vendors, staff, artisans, and colleagues? Four industry veterans—designer Frank Ponterio, furniture executive Alex Shuford III, vintage dealer Margaret Schwartz, and fabric and rug company head Chad Stark—talk about how to deliver bad news without undermining trust; why clarity, communication, and patience are crucial; and what they foresee for the year ahead.

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