How to Deliver Bad News to Patients - E78

Highlights from this episode: 

How to Deliver Bad News to Patients (00:37)

Office Talk: Handling curveballs with family emergencies & the office party planner (15:01)

No one likes to tell bad news... especially when it's your business! In this episode, I give you my breakdown on how to best deliver bad news and how to even plan ahead so you have options in place to lessen the blow. Your staff AND your patients will thank you! (00:37)

In this week's office talk, I'm giving a little insight into my personal life with an emergency surgery that popped up for my wife and how I handled that with a schedule full of patients. It was also my office manager's birthday and we can see how unifying it can be to celebrate "wins" with the staff. (15:01)

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