Regardless of how well you track tangible metrics in your workplace, neglecting underlying emotions has enduring costs, says Susan David, author of the best-selling book Emotional Agility. Many performance gaps are partly caused by human factors—underlying conditions that don’t necessarily show up on Pareto charts, yet have as much relevance and bearing on business outcomes as other common gaps that are identified as problems to address. Join this WLEI podcast for a wide-ranging conversation about the need to acknowledge and “manage” emotions as a means of developing broader agility for your work team.