A great customer experience creates loyal consumers, and loyal consumers proudly promote the businesses they love. Darci Darnell, a Partner in our Chicago office and the leader of our Global Customer Strategy and Marketing practice, has extensive knowledge on how to create outstanding customer experiences. On this episode, Keith talks to Darci about how her globetrotting career gave her the experience needed to lead a practice, and how Bain's consulting, advanced analytics, data science and marketing roles all come together to drive client success and sustainable growth.

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