Jon is joined by Helen Nurse, co-founder of Digital Agency Capture One, to discuss innovative ways to use WhatsApp for business communication. Helen shares insights on how WhatsApp can improve engagement with clients, facilitate seamless communication during projects, and even serve as a powerful lead generation tool. The episode also highlights ways to automate responses and manage data effectively through WhatsApp API, offering practical tips for small business owners to enhance their customer interaction and project management.

Today's Guest...

Helen Nurse is the co-founder of digital agency Capture 1, specialists in creating digital content, video, filming, post-production and presentations. For the last five years she has specialised in chat-based communications, helping businesses and organisations to use WhatsApp automations and interactive strategies so you can make communication with your customers more efficient, personal, and effective.

Episode Highlights...

00:00 Introduction

01:36 Meet Helen Nurse

04:28 Why Use WhatsApp for Business?

07:18 Common Misconceptions About WhatsApp

09:21 WhatsApp Use Cases and Automation

17:38 Setting Up WhatsApp for Business

20:29 Automating Lead Generation with WhatsApp

20:56 Enhancing Customer Experience with AI

22:17 The Importance of Timely Responses

23:28 Efficient Business Operations with WhatsApp

25:36 Adapting to Modern Customer Expectations

26:42 WhatsApp for Architecture Projects

31:26 Tips for Using WhatsApp in Business

36:09 Exploring New Places: Travel Stories

38:53 Conclusion and Contact Information

Key Takeaways...

Keep in touch easily – WhatsApp is a great way to talk to clients because so many people use it. Quick replies help you stay connected and keep conversations flowing.

Save time with automation – You can set up auto-replies and message flows using tools like ManyChat. This means less manual work and faster responses for your clients.

More than just messaging – Use WhatsApp for customer support, getting new leads, and managing projects. You can also send personalised messages to different groups of people.

Links Mentioned In The Episode...

Connect with Helen on LinkedIn

Visit Capture1’s Website

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In The Next Episode...

Next time Jon talks about podcasting and how it could benefit you & your business.