As was the case last year, editor Jerry Limone looked at our annual Power List, our ranking of the biggest travel sellers in the U.S., for agencies that made big gains or wrote about innovative approaches to selling travel – and this year he zeroed in on OutsideAgents.com and a new agency on the list, Marvelous Mouse Travels.

Originally we thought this episode would focus on straight business talk, but right away the conversation got more about the “soft and fluffy” – that’s Chad Burt of OutsideAgents’ phrase – as he and Marvelous Mouse founder Kari Dillon traded strategies they used to keep their travel agents motivated, positive and productive during the push and pull of the pandemic.

In this episode we talked about implicit marketing, traveling to sell travel, talking to clients with empathy and using that powerful tool: listening.

Our summer 2022 series revisits some of our favorite Folo by Travel Weekly episodes. This episode was originally published June 26, 2022. It has been edited for length and clarity.

Episode sponsor:

This episode is sponsored by ALG Vacations. https:/www.algvacations.com

Related reading:

The 2022 Power List: https://www.travelweekly.com/power-list-2022

Marvelous Mouse Travels: https://marvelousmousetravels.com/

OutsideAGents.com https://outsideagents.com/

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