Want to know how to take the #1 life skill and apply it to your business so you can reach the top of your field? Or maybe you’re interested in learning the quickest and most effective way to increase your profits by up to 100%? In this episode you’ll hear from Joey Coleman, the Customer Experience Expert and Coach working with NASA, Hyatt Hotels, and Zappos. One of the biggest drivers in business is the ability to retain the customers, which is why Joey is sharing how you can stop wasting money on marketing and start saving money by investing in the customers and relationships that will transform your success into actual value. Listen in now!

 

“The more money you have, you just become more of what you were before you had money.”

-Joey Coleman

 

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Timestamps:

7:25 - If you have people leaving your services, then you have a tool for future success. Find out how to use this tool and create the best customer experience through your employees

17:58 - The 3 issues of your customers’ experience that will always cause you to lose their commitment in the first 100 days of your relationship with them

31:45 - Did you know you’re wasting money on marketing? Joey reveals why it costs less to build your relationships than to create new ones

43:57 - Joey doesn’t care how much money you make, you won’t be living a successful life if you don’t start doing these things

51:00 - Use the greatest skill any person can have to reach the TOP of your field, no matter what career you have

1:05:50 - The #1 thing you need to invest in to create the most comfortable and motivational customer experience

1:14:50 - What EVERY business owner should do to refine the 8 phases of your customer experience and employee training

1:25:00 - How to use your customers’ birthdays to revolutionize their experience with your business

 

Resources:

• Jonathan Goodman

 

Connect with Joey:

• Twitter
• LinkedIn
• JoeyColeman.com
• Experience This! Podcast by Joey Coleman and Dan Gingiss
• Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days by Joey Coleman

 

Connect with Vince:

• Facebook
• Instagram
• YouTube
• Email
• VinceDelMonte7FigureMastermind.com