Rob Parsons has addressed over a million people worldwide, in audiences from 10 to over 4000. If there's a pitfall, he's found it and knows how to overcome it. If there's an effective technique, he's used it. He's also written a book on the subject - The Heart of Communication: How to really connect with an audience. I'm joined by him on today's show, where he has very kindly agreed to share his best hints and tips for effective public speaking.