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How to talk to customer service – and actually get what you want
Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.
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Learn more about sponsor message choices: podcastchoices.com/adchoices
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View all episodes
By NPR
4.4
44544,454 ratings
Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
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