In just a month, a new tech buzzword has entered the mainstream: ChatGPT, a form of generative AI that has moved the conversation forward on what artificial intelligence can do for humans. Today we discuss how ChatGPT and other similar chatbots could change the jobs of travel sellers. Is it a tool? Or a threat?

In this episode, host Rebecca Tobin; Norm Rose, the founder of Travel Tech Consulting and a senior advisor at Phocuswright; and senior editor Jamie Biesiada debate ChatGPT’s importance, how it could be harnessed by travel advisors and how it might change travel search forever – or, at least, until the next technological advance.

Episode guests:

Norm Rose https://www.traveltechnology.com

Jamie Biesiada https://www.travelweekly.com/jamie-biesiada

Episode sponsor:

This episode of the Folo is sponsored by ALG Vacations https://www.algvacations.com/planwithapro

Related links:

Open AI and ChatGPT: https://openai.com/blog/chatgpt/

Phocuswright: https://www.phocuswright.com

Can ChatGPT be a travel planner? We tested it out https://www.travelweekly.com/Travel-News/Travel-Technology/Can-ChatGPT-be-your-travel-planner

Arnie Weissmann’s column: Can artificial intelligence VIP a client? https://www.travelweekly.com/Arnie-Weissmann/Can-artificial-intelligence-VIP-a-client

Capital One acquires Lola's team and technology https://www.travelweekly.com/Travel-News/Corporate-Travel/Capital-One-acquires-Lola-team-and-technology

 

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