In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trust, both in professional relationships and personal brands.

Chapters:

• 04:48 - The power of selfies and personal connection
• 06:51 - Bob’s Growth Mixtape: A podcast about life, not CS
• 08:23 - Humanizing customer conversations in business
• 11:23 - Coaching hockey and finding parallels in consulting
• 13:26 - Overcoming bias in consulting and discovery
• 15:45 - The digital success sweet spot
• 18:13 - Navigating the balance of analysis and action in consulting
• 20:57 - The rise of customer portals and integrated success plans
• 23:11 - Combining digital with human for optimal onboarding
• 27:56 - Building a personal brand on LinkedIn: Tips and takeaways
• 31:42 - Bob’s content diet

Enjoy! I know I sure did…

Bob’s Linkedin: https://www.linkedin.com/in/bmathers/

Support the show

+++++++++++++++++

Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.

Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.

Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp

Thank you for all of your support!

The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com