In this day in age where the customer can go direct to the source for practically anything thanks to technology, just how relevant are tour agents today?

We discuss this with Datuk Tan.

We also ask him how tour agents are strategising to fend their turf from the likes of AirBnB who are encroaching into their territory.

He further shares how regulation and policies have affected the Malaysian tourism industry.

We also talk about the current travel trends and discuss the reasons why Malaysia is starting to lose its shine as a favourite tourist destination in this region.

Listen in.

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