You don't have to look far to find influencers. They're the people that have established their own following through their use of tools like blogs and social media to let their followers know when something is good (or less than stellar). It's amazing what people will do when they get something above and beyond what was expected.

As a business, when you treat those customers in a way that makes them feel special, they are primed to become your biggest advocates, fans and influencers. They'll give you great reviews, tweet about you, blog about you, recommend you to friends and family. It's the kind of free marketing every business wants.

When you find a way to intersect with your customer's lives instead of interrupting them and treating them like they come first, you're focusing on your influencers instead of just targeting to the general masses.

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