Insights Unlocked

By UserTestingBusiness Entrepreneurship Technology Management

Insights Unlocked episodes

April 02, 2021 Season Two coming soon
In this season of the Human Insight podcast, Andy MacMillan and Janelle Estes will be talking with some incredible experts and thought leaders who believe in, value, and invest in human insight to get a holistic understanding of their customers.
That includes Raina Mehta, head of Product and UX at Kaplan; John Couch, author of The Art of Creative Rebellion, and Dan Storms, Chief Product Officer at CookUnity, and many others.
On the show, we’ll shed light on trends; explore how we can learn and get better, and elevate the work of leaders and experts pushing the boundaries of our industry.
The Human Insight podcast is an original series from UserTesting. Follow us wherever you get your podcast. Talk with you soon.

2 min
November 30, 2020 Innovation & UX in the public sector with MIT Media Lab and Harvard Kennedy School
Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes.
39 min
November 16, 2020 UX in a B2B world with Kate Lawrence from Akamai Technologies
Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B.
46 min
November 02, 2020 The parallels between UX/CX and employee experience
UserTesting's Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and employee experience.

32 min
October 19, 2020 Harnessing customer emotion to create meaningful experiences
UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to create meaningful experiences.
35 min
October 06, 2020 Building a customer-centric culture at Rothy's
Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proactive approach to understanding and addressing customer needs and building a customer-centric culture.
40 min
September 21, 2020 COVID-19's impact on travel industry consumer behavior
Diya Loney, Costco Travel Product Manager, joins Chief Insights Officer, Janelle Estes, and guest co-host VP, Market Strategy, Michael Mace, for a discussion about how the COVID-19 pandemic has impacted travel industry consumer behavior.
44 min
September 07, 2020 Measuring user happiness
Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, joins UserTesting Chief Insights Officer, Janelle Estes, to discuss measuring user happiness.
28 min
August 14, 2020Health communication and the future of telemedicine
Episode web page: https://bit.ly/4aRBpGV
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In this episode, we’re joined by Michael Mackert, a leading expert in health communication, to explore how communication can bridge gaps in healthcare and improve patient outcomes. From simplifying complex medical information to the rapid adoption of telemedicine, this conversation dives into the critical role communication plays in shaping the future of healthcare.
Michael shares actionable insights on how organizations, brands, and healthcare providers can create meaningful connections with their audiences, even in moments of crisis. He also discusses the evolution of telemedicine, its unexpected benefits, and why it’s here to stay as part of healthcare's future.
What You’ll Learn in This Episode:
The science behind health communication:
Why effective communication is more than just being "good at talking."
The importance of evidence-based approaches in health messaging.
Health communication during COVID-19:
The challenges of messaging in a constantly changing pandemic environment.
The need for clarity, simplicity, and engaging design to reach diverse audiences.
The rise of telemedicine:
How telemedicine went from a niche tool to a mainstream solution during the pandemic.
Unexpected benefits for both patients and providers and where telemedicine is headed next.
Lessons for brands and healthcare providers:
How companies can adopt user-centered design to improve healthcare messaging.
Why policy changes, not just communication, are sometimes the best solution to health challenges.
30 min
August 06, 2020 Messaging and brand during coronavirus
UserTesting's Chief Insights Officer, Janelle Estes,‍ hosts a discussion with CEO and Founder of Motivate Impact, Mona Patel, on messaging and brand during the COVID-19 pandemic.
20 min