Procedures account for more than 40% of deviations and play a vital role in human reliability. In this episode of The Power of Why podcast, Host Dr.Ginette Collazo explains human behavior and the interaction with work instructions as well as exactly where the instruction's weaknesses are so that procedures can be human engineered, improved, and fixed.

To learn more, visit:
https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:
https://missionmatters.com/author/ginette-collazo/