Insurance Couch Podcast

By Nikolaus Sühr

Get Your Insurance Fix on "The Insurance Couch" Podcast!

Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and C... more

· Business

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FAQs about Insurance Couch Podcast:

How many episodes does Insurance Couch Podcast have?

The podcast currently has 65 episodes available.

Insurance Couch Podcast episodes:

March 26, 2025The Insurance Couch Podcast - AI ImplementationChallenges (2/2)
Get Your Insurance Fix on “The Insurance Couch” Podcast!Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, supervisory board member and advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about AI Implementation Challenges (2/2) and these are some of the key insights of the episode:
70% of a successful AI implementation is change management
Reasons for resisting AI implementation include cognitive overload, fear of failure, lack of leadership buy-in, change fatigue, or misaligned incentives
These reasons of resistance must be addressed to ensure success
AI projects can be started by giving teams small budgets without requiring a specific return
The smaller the change for employees, the higher the success
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #opportunity
...more
58min
March 12, 2025The Insurance Couch Podcast - AI Implementation Challenges (1/2)
Get Your Insurance Fix on “The Insurance Couch” Podcast! Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, supervisory board member and advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech enabler KASKO as they bring you unique insights from their experiences in the insurance world.

This episode is all about AI Implementation Challenges (1/2):
The progress in AI is impressive and calls every manager to action
Given the vast amounts of funding, AI is likely to continue its success story
As with every tech implementation, change management is the most important component
Using AI to get data from customers and distribution partners in a digital way without asking them to change their behaviour might be the best use case for AI today as it actually gets rid of required changes
Rather than focussing on the highest tech potential, go for the ones with the highest likelihood of adoption and that is where users don't have to change

Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #opportunity
...more
53min
February 26, 2025The Insurance Couch Podcast - Auto Renewal vs. Forced Renewal
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about the renewal of insurance contracts 🎙️
Whether customers must actively renew their insurance contracts (forced renewal) or contracts renew as long as you don’t cancel them (auto-renewal) makes a big difference for insurance markets.

The difference in Lifetime Customer Value (LTV) between direct customers and broker customers is bigger in forced renewal markets than in auto-renewal markets.

In forced renewal markets more focus is placed on keeping the customer and the processes to do so are much more complex.

Any feature to bind customers (like claims, free discounts, or recurring referral benefits) is more important in forced renewal markets.

There’s generally more change in forced renewal markets: faster growth of new offerings and competitors and less legacy in old tariffs.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #renewal #strategy
...more
55min
February 12, 2025The Insurance Couch Podcast - Strategic Investment
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Strategic Investment in the Insurance Industry 🎙️
It’s a good idea to buy other insurers if you want to enter new countries or lines of business – because building this organically isn’t what most insurers are good at.

Buying insurance sales channels can create a lot of value for insurers.

Claims management is an area of differentiation, so buying claims service providers can make sense for insurers.

Buying MGAs can make sense to secure existing flow of business or attract underwriting talent

Buying alternative sales channels, tech companies or startups is typically a bad idea for insurers.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #investment #strategy
...more
53min
February 05, 2025The Insurance Couch Podcast - Broker Distribution
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about broker distribution 🎙️
Brokers are a valuable distribution channel for most insurers/MGAs

Segmenting brokers makes a lot of sense – but use profitability, not volume as criteria

The most profitable brokers will be the ones for which you are the preferred insurer/MGA

The other brokers will typically deliver business at higher CACs, higher loss ratios and higher churn to you

Develop every broker into a profitable distribution partner – or cut the ties to stop the bleeding.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #broker #distribution
...more
47min
January 29, 2025The Insurance Couch Podcast - MGA Market Entry Germany
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about MGA Market Entry in Germany🎙️
Germany is a big insurance market, so as a non-German MGA you might consider entering the market.

Regulation for intermediaries is more light touch than in other EU countries.

To actively source business, you need (senior) local talent and meet f2f.

Your reputation-building flywheel should centre around having something to say

Remember: this is a marathon, not a sprint.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #EU #MGA #Germany #UK #strategy
...more
49min
January 22, 2025The Insurance Couch Podcast - Growth Opportunities Bonus Episode
Get Your Insurance Fix on “The Insurance Couch” Podcast!Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Growth Opportunities in the insurance industry (Bonus Episode):
Hybrid agencies generate leads online but convert them over the phone.

Hybrid agencies are scalable: for every new telesales agent you typically get about 200 new customers per month.

You can easily start a hybrid agency by assigning the agency status to a specialised team using very similar conditions to the ones you give to new physical agencies.

A hybrid agency can work with your existing products and processes. No need to invest there.

There are many levers you must optimise to maximise a hybrid agency’s success. Complement your know-how with external skills.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #opportunity
...more
49min
January 15, 2025The Insurance Couch Podcast - Growth Upportunities 4
Get Your Insurance Fix on “The Insurance Couch” Podcast!Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Growth Opportunities in the insurance industry (4/4):
Quick growth can be achieved by winning new sales partners with existing customers (brokers, multi-agents, banks, etc.).

Don’t give the sales partners parts of your margin: solve some of their problems.

Adjust your products and processes to help sales partners grow their number of products per customer, decrease the time for a sale or reduce back-office costs.

If you want to win a “whale” (a very large sales partner) send your CEO to their CEO and start solving THEIR problems (not yours)

Solve the capacity constraint by reprioritising projects and/or using external capacity
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #opportunity
...more
1h
November 19, 2024The Insurance Couch Podcast - Growth Opportunities 3
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.

This episode is all about Growth Opportunities in the insurance industry (3/4):
Insurance is not an industry with lots of trends and hypes. So, if you find a hype in your market, jump on it!

Don’t try to create a trend. Follow what’s already successful.

You won’t find a trend in brainstorming sessions or design thinking. You see it in your competitors’ P&Ls.

Agents are your best sales channel. Start a program to grow your agent channel.

Stay flexible. There are numerous agent sub-segments. Provide a home for more than one sub-segment.

Do your maths. The Agent Lifetime Value (ALV) determines your Agent Acquisition Cost (AAC). Your ALV to AAC ratio should be North of 3 (better North of 5).
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #opportunity
...more
55min
November 06, 2024The Insurance Couch Podcast - Growth Opportunities 2
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Groth Opportunities in the insurance industry (2/4)🎙️:
Smart referrals can boost your business.

When you offer recurring savings on premiums you turn your referral program into a loyalty program.

Switch products have proven to be an effective measure to win new customers.

The perceived simplicity of Switch products is a result of a lot of pre-work to focus the Switch program on profitable market segments.

High inflation makes switch products even more challenging.

Switch products yield 20-25% more premium for the same risk than selling through price comparison portals.
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer
...more
56min

FAQs about Insurance Couch Podcast:

How many episodes does Insurance Couch Podcast have?

The podcast currently has 65 episodes available.