Insurance Couch Podcast

By Nikolaus Sühr

Get Your Insurance Fix on "The Insurance Couch" Podcast!

Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and C... more

· Business

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FAQs about Insurance Couch Podcast:

How many episodes does Insurance Couch Podcast have?

The podcast currently has 65 episodes available.

Insurance Couch Podcast episodes:

October 22, 2024The Insurance Couch - Growth Opportunities 1
Get Your Insurance Fix on “The Insurance Couch” Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about growth ideas for actors within the insurance industry (1/4)🎙️:
The past 2 years, growth has mainly come through rate increases. It’s time to show some real growth again.

If you want to show growth in 2025, it’s time to act now.

Utilize your tied agents to acquire reseller partners for item insurance.

Start an Embedded Insurance MGA and give it the freedom to grow.

Create & market a dedicated upselling product to quickly test and scale
Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #growstrategies #businessgrowth
...more
1h
October 09, 2024The Insurance Couch Podcast - AI in the Insurance Industry
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about AI in the Insurance Industry🎙️
Investors and boards request the use of AI in insurance companies.

It’s crucial to get your data right. No AI without well-organized data.

The best starting point to use AI is in customer request handling – as support for customer agents.

Further use cases are in underwriting, claims handling, and sales.

Implementing AI use cases is major change management. Be aware.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #AI #KI #artificialintelligence
...more
1h 6min
September 04, 2024The Insurance Couch Podcast - Tied-Agent vs. Multi-Agent
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about the upsides and downsides of Tied-Agents vs. Multi-Agents🎙️
Brokers and tied agents look more and more the same.

Very few customers know the difference between brokers and agents.

Many brokers work predominantly with a few selected insurance partners.

Single-tied agents start opening up to other insurance companies for selected products.

The most important service of any insurance salesperson is to create awareness about the relevant risks.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #tiedagents #multiagents
...more
54min
August 21, 2024The Insurance Couch Podcast - Bancassurance 2.0
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Bancassurance 2.0🎙️
Bancassurance 2.0 isn’t working as well as it sounds

Bank transaction data doesn’t contain enough information for personalised insurance advice

However, together with data from other sources bank transaction data (and banks’ trusted brands) can improve insurance conversion ratios

Where it does, banks can ask for commissions from insurance partners

For most insurance sales, banks will need human salespeople – potentially in an outbound call center

Every bank should set up a hybrid insurance agency to increase its fee income
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #bancassurance #banking #innovation
...more
53min
August 07, 2024The Insurance Couch Podcast - Digital Customer Journey
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
🎙️This episode is all about how to improve performance in digital customer journeys.
If you are strapped for time, here are some takeaways:
Conversion rates on digital customer journeys are comparatively low (2,5-3%) driving up CAC

Technical investment in mobile-first, speed, tracking & retargeting and A/B-testing are the basics

Optimise your customer journey for collecting contact info and be flexible around underwriting & pricing

Utilise safe for later, abandoned cart, exit popups, time-restricted discounts and smart customer referrals

Record your best-performing sales scripts and adjust to modern customer journeys including Gen-AI chatbots
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #digital #digitalproduct #customerjourney #userexperience #distribution
...more
53min
July 24, 2024The Insurance Couch Podcast - Productivity Agents & Brokers
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
In this episode, they discuss productivity for Agents & Brokers Here are some of the key insights from this podcast episode:
Tied agents have gone through a massive productivity improvement of about 40% over the last 10 years.

This is even more impressive as brokers haven’t realised any productivity improvements.

Three measures have led to this productivity revolution: reorganisation/specialisation, standardisation, and more support from insurers.

Despite the ongoing consolidation, brokers are yet to realise productivity improvement measures.

Despite billions of investments into new core systems, insurers haven’t realised any productivity improvements in their non-sales functions – that’s a real drama.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherung #versicherungsbranche #productivity #podcast #agents #brokers
...more
54min
July 03, 2024The Insurance Couch Podcast - Hybrid Agency
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
In this episode we discuss the hybrid Agency Business and why it is so successful. Here are some of the key insights from this podcast episode:
Hybrid insurance agencies complement traditional agency formats

Hybrid agencies can win new customer groups and cross-sell to existing customers

Every insurer, broker, bank, or other organization that wants to sell insurance to its customers should establish a hybrid agency

There are a couple of skills required that a typical insurer doesn’t have (esp. cost-effective lead generation, nurturing and outbound telesales) – but other people do

Starting a pilot hybrid agency isn’t expensive and doesn’t require a lot of management attention (if you work with the right experts)

Shameless Plug: We are offering turn-key hybrid agency formats as a build-operate-transfer model and would love to have a chat if you are interested.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #hybrid #agency #distribution
...more
54min
June 19, 2024The Insurance Couch Podcast - Health Budget Insurance
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about Health Budget Insurance. Here are some of the key insights from this podcast episode:
Health Budgets is proven product innovation at the crossing of employee benefits and health insurance

It’s an employer-financed coverage for employee out-of-pocket health expenses

Positive impact in terms of talent acquisition, retention and productivity gains are immediate and significant

It’s a huge growth story in Germany – and first-movers in other markets are already taking note

Key requirements are health insurance licenses and straight-through-processing of health claims
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #health #publichealth #healthinsurance #healthpolicy
...more
48min
June 05, 2024The Insurance Couch Podcast - Innovation
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about innovation in insurance🎙️
Innovation = Novelty * Utilization – and ideally it creates a new profit pool.

Innovation in insurance is barely rewarded by the customer – sometimes it’s triggered by regulation.

Pet insurance, Switch products, embedded insurance, or digital agencies are examples of successful innovation.

Choose your innovation projects carefully – you don’t have an endless capacity to innovate.

Create a set-up to test innovation without impacting the entire organisation.

End the failures – although this is much easier said than done.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #growth #innovation
...more
51min
May 22, 2024The Insurance Couch Podcast - Profit Investment
Get Your Insurance Fix on "The Insurance Couch" Podcast!
Join Oliver Lang, former CEO of InsurTech Unicorn Wefox/One Insurance, Supervisory board member and Advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech Enabler KASKO as they bring you unique insights from their experiences in the insurance world.
This episode is all about profit investment in the insurance industry 🎙️
Capital markets reward growth companies vs. dividend companies.

Start growing where you’re already good at - existing products, distribution channels, and regions.

Invest in areas where Customer Lifetime Value (CLV) is more than 3 times Customer Acquisition Cost (CAC).

When you invest in higher future margins, start at pricing, claims and one-off commissions.

Enter high-growth areas such as embedded insurance, pet, cyber and specific product/customer niches.

Build a growth culture – for starters maximise speed of decision making and utilise value-participation for remuneration.
Listen to "The Insurance Couch" to stay tuned for the newest chatter about the industry!
#insurance #insuranceindustry #versicherungsbranche #versicherung #versicherer #investing #growth #investment #profit #profitmargin
...more
51min

FAQs about Insurance Couch Podcast:

How many episodes does Insurance Couch Podcast have?

The podcast currently has 65 episodes available.