I gave this talk at my local Montgomery Country Business Alliance (MCBA) meeting in June on Interpersonal Skills. Here are the notes from that talk!

MCBA Talk on Interpersonal Skills – Ken Carfagno 6/21/22

This is a HUGE topic to cover! I will barely scratch the surface in 30 minutes. Therefore, let me give you a few books to check out on your own. My story: I was a selfish, shy, introverted engineer when I left PA in 2000. Teresa and I joined Amway in 2002 and I started devouring books on business, personal development, people skills, goal-setting. Here are a few of my favorites in the people skills / developing meaningful relationships genre.  

1. "How to Win Friends and Influence People" by Dale Carnegie
2. "Skill with People" by Les Giblin
3. "Art of Dealing with People" by Les Giblin
4. "How to Have Confidence and Power in Dealing with People" by Les Giblin
5. "The Power of Meeting New People" by Debra Fine
6. "Dynamic People Skills" by Dexter Yager
7. "Personality Plus" by Florence Littauer
8. "The Five Love Languages" by Gary Chapman
9. "Bringing Out the Best in People" by Alan Loy McGinnis
10. "Be a People Person" by John Maxwell
11. "Five Dysfunctions of a Team" by Patrick Lincione
12. "The 7 Habits of Highly Effective People" by Steven Covey
13. "The Wealth of Connection" by Vincent Pugliese
14. 
    

2 Rules to Help!

• 2:1 Rule: In an conversation, use the 2:1 Rule. Listen 2 times as much as you talk. This lines up with God's design as we have 2 ears and 1 mouth.
• “93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.” – John Stoker

7 Habits of Highly Effective People

• Habit #4 Think Win-Win
• Habit #5 Seek First to Understand, then to be Understood

Read the rest of this article at the Smart Cleaning School website