In this episode, I had the chance to sit down with James Doherty, the Head of Business Development for Financial Services at Sinch, the customer communication cloud platform that includes mobile messaging, voice, email and other emerging channel capabilities. We had the chance to discuss:

* Financial services’ key “jobs to be done” via communications channels, including acquisition, engagement, retention, and fraud prevention

* The importance of flexibility in communications strategy, including being able to meet customers where they are, whether that’s SMS, email, or emerging communications channels

* Challenges in managing communications strategy, including privacy regulation

* The role of conversational AI in customer communications strategy

* And more!

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