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Neill Mac Carthaigh, Head of Global Fraud & Risk at eShopWorld returns to Fraudology to continue the 2nd half of his conversation with host Karisse Hendrick.

They start out talking about the complexities of fraud team structures and how the department that a fraud team reports to can have a significant impact on all strategy & technology decisions. The remainder of their conversation is focused on Neill's advice to fraud-fighters when they must navigate the landscape of current fraud prevention providers. How do you know it's time to consider a new provider? What requirements should you be looking for?

Unfortunately, not all fraud vendors are created equal, despite what many of them would like you to believe. It's advantageous to some to have you think that all solutions are the same. However, selecting a provider that no longer invests in keeping up with the newer tactics of today could be detrimental to your company's bottom line...and even worse, its brand reputation. But, with engineering constraints on most fraud teams, often a live POC (Proof of Concept) isn't a possibility.

Neill then shares his suggestions for other ways to verify a vendor's claims prior to signing a contract. While these may mean more work for a sales team, the companies that have updated & effective fraud detection product(s) will happily provide additional information. -Most of these suggestions are things Karisse hasn't heard before...so pay attention & write these down!

Neill & Karisse round out their conversation by touching on the importance of accountability and engagement when managing current fraud vendors to maximize a successful fraud prevention strategy.

To connect with Neill (No solicitations please!): https://www.linkedin.com/in/neill-mac-carthaigh-94500983/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.