The Big Themes:

• A project leader: Who has enough political capital to see the effort through to the end – and people who are culturally aligned with them.
• Projects with poor technology succeed because of great teams: Projects with great technology fail because of bad ones. You choose which one.
• An experienced technical person: One who’s deeply and intimately familiar with the product idiosyncrasies and pitfalls – and is willing to take that chance.
• Commitment: Project team members who can stay throughout the duration of the project – both from the systems integrator side and the customer side.

The Big Quotes:

“I'm from Chicago. You always think of Michael Jordan, but really, and truly that was Phil Jackson that I would call the project leader.”

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