David Ng, Managing Director Malaysia & Brunei, DHL Express. He discusses:

--  the impressive QoQ growth registered by DHL Express

--  where most of its international shipments coming from, and where are they bound for

--  if the slowdown in China,  prolonged turmoil in Europe and the slow pickup of the US economy has given them cause for concern

--  if there any routes you don't serve

--  how shipments throughout the country are directed through the four main gateways: KLIA and the Subang, Penang and Kuching airports

--  the addition of the new North Asia hub in Pudong, Shanghai to other hubs in Southeast Asia: Hong Kong, Singapore and Bangkok

--  why DHL is focusing on international deliveries in China, as opposed to tapping into the booming domestic express delievery market

--  why Malaysia didn't make the cut as a hub for DHL Express

--  his expectations on the impact from the ETP projects

--  targeting SMEs

--  reinvesting in the company: Last year, DHL Express invested over RM8mil in new vehicles and IT systems, if this is to continue this year

--  key challenges he faces in the Malaysian logistics industry

--  the contingency plans in place operationally, in the event of airport delays/closures, road flooding, social unrest, etc

--  if there are any issues with clearing delieveries through customs

--  nuances he has learnt working with Malaysian customs 

--  impact of fuel volatility on business

--  potential impact of petrol subsidy rationalisation on ground transport operations

--  how DHL Express is reducing its carbon footprint

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