You've likely seen Jan Young in various Customer Success communities such as the CS Office Hours and Rev Room. Most recently, she has launched JanYoungCX, providing courses, coaching & consulting in customer led growth. Her contributions to the CS community are numerous and always valuable, which is why I was so delighted to have her on the show!

In our conversation, we discuss (among other things) using tools to drive internal efficiencies, personalized content, generative AI and going beyond prompting, preparing for a tool's implementation, etc.

Enjoy! I sure did.

Jan's LinkedIn: https://www.linkedin.com/in/jan-young-cx/
JanYoungCX: https://janyoungcx.com
CS Office Hours: https://lu.ma/successhour

Resources Mentioned in this Episode:

• Tools worth checking out:
  • Fathom: https://fathom.video/
  • UpdateAI: https://update.ai
  • Staircase: https://staircase.ai
  • Involve: https://www.involve.ai/
  • Imersa: https://www.immersa.ai/
  • Hook: https://hook.co/
  • RevOS: https://www.revos.ai/
  • Intelligage: https://completecsm.ai/intelligage-home/

Digital CS Kudos!

• Awards for Digital CS
  • Everafter: https://www.everafter.ai/blog/most-creative-customer-success-leaders-2023
  • Customer Success Excellence Awards: https://www.customersuccessexcellence.com/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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