Earlier in the day, at one of her company’s regular monthly meetings, she decided to offer a $100 bill to the first employee who could name all four of the company’s top-level strategic goals. What she got was crickets. Not a single person could name them all and few could come up with any of them at all. Ouch.

By Mark Graban

Since the earliest days of my career, I've been fascinated by the reasons why people are upset with their jobs or are miserable at work. I've often been saddened that people spend so many hours and such a high percentage of their lives in a workplace they don€'t like.

I've been fortunate to have jobs that have been engaging and interesting`. I've generally liked my work, even if there have been frustrating times of my own.

A blog post by Matt Banna

Think about all the points of contact that customers go through with your company throughout their time in your sales pipeline and then as customers. Smart organizations realize that every one of these points of contact, frequently called touchpoints, are extremely important and valuable. Whether it's the first time you talk to someone, a customer changing their service, or a prospect buying your product, every touchpoint a person goes through shapes the way they feel about your company and influences their lifetime value.

Post by Sam Turner: "Achieve Performance Excellence with Baldrige: The Framework You've Been Needing"

Kaizen events are a big deal. They pull people away from their regular jobs for a number of days; they require training, leadership must make necessary resources available, and internal or external facilitation is needed. Not every improvement project should involve a Kaizen event. But there are some situations that call out for them. To determine if a Kaizen event is the right approach to a particular situation, ask yourself these questions.

A blog post from 12/30/16 by Mark Graban

Toyota famously changed automobile manufacturing forever by focusing on continuous improvement, particularly on the never-ending process of waste elimination. Over the years, eight specific types of waste were identified. They are now referred to as the 8 wastes of Lean.

While Lean was originally developed in the automotive manufacturing sector, every business experiences waste in one form or another. In fact, if you keep your eyes open, you’ll notice waste is all around you.

Here are a few examples that our team has observed:

One of the many things we love about this time of year is the opportunity to reflect back on what we’ve accomplished (or survived) over the past twelve months. It’s also a great moment to set the stage for success in the year to come. If you practice the Lean management approach or plan to do so in 2017, one way to ensure that you get the most out of your improvement and waste reduction efforts is to invest in Lean software. Doing so gives you a number of advantages that will amplify your results and ease the path to achieving your most important goals. Here are some of them.

Two posts by Dr. Mark Jaben

Continuous Improvement Resolutions for the New Year

As 2016 draws to a close, our thoughts turn to what’s ahead in the coming year. Many of us vow to hit the gym or lay off the Doritos. We might even resolve to be a little kinder and more generous in the months to come.

This is a good time of year to make some business-related resolutions as well.

If you are reading this blog, continuous improvement is probably something that matters to you, so we’d like to offer some ideas for continuous improvement New Year’s resolutions.

Continuous Improvement Resolutions for the New Year

As 2016 draws to a close, our thoughts turn to what’s ahead in the coming year. Many of us vow to hit the gym or lay off the Doritos. We might even resolve to be a little kinder and more generous in the months to come.

This is a good time of year to make some business-related resolutions as well.

If you are reading this blog, continuous improvement is probably something that matters to you, so we’d like to offer some ideas for continuous improvement New Year’s resolutions.