Karen Isn't Always Right

Alesha talked to me about how much she relates to the anxiety I discuss on the show and I thought, who better to come on and discuss their own personal experiences?

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Danny, with over 30 years of experience in customer service, shares his thoughts on the many challenges we've encountered over the years.  He may just think I'm a bitch, but I still somehow have his respect

A very personal episode in which I discuss my personal anxiety associated with the extremely difficult guest and customers I encounter.  If you personally struggle with the same thing, I urge you to listen as you may be able to relate.  If you don't, but know someone who might, please share with them.

I sit down with Rick and Bry, a couple of former managers of mine.  We talk about some of our experiences in the early days of working together as well as a few of the new, crazy things that's happened since we parted ways.

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Jake shares his terrible run in with Karen while working his 3rd shift at the local Walgreens.  Fucking Karen indeed.

Karen Isn't Always Right is   here to not only commiserate with anyone serving customers and guests on a   day to day basis, but to also provide sympathy, empathy, and ultimately -   guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!!

My son and I discuss his experiences as a teenager working in customer service.  Riley shares his thoughts on some of the challenges he's faced while working at a pizza joint as well as a couple of other restaurants.  He brings a unique perspective that many of us may have forgotten about as we've progressed in our careers.

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice,   and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU.

Fyi, we're still fine tuning our production skills, so please be patient.  We promise we're going to keep improving!!

Christopher shares his thoughts again about some specific customer encounters, the upcoming busy season at his job, and why he started this podcast.

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide   relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU.

Btw, we know the production value needs work.  We ask for your patience as we work through essentially learning how to do this from scratch.  We'll get better!

This episode is your host, Christopher, discussing his thoughts about Karen, customer service, and pretty much any other random thought that passes through is brain.  

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a   sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU.

The inaugural episode of Karen Isn't Always Right and what we're about.  We're still a little ghetto in terms of production, but we'll get better!  Hang in there and if you have ideas or questions, go to KIARpodcast.com and tell us!