Karen Isn't Always Right

Sherell is a an up and coming General Manager with Cinemark Theatres   as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included   some serious determination. We also   talked about the importance of trusting your team and being genuine to   Guests. I really enjoyed talking with her. 

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU.

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Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep improving!!

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

We're   here to not only commiserate with   anyone serving customers and guests on a day to day basis, but to also   provide sympathy, empathy, and ultimately - guidance to those in need of a   sounding board for anyone experiencing challenging customers. While the "Karens" of the world   may cause stress and in some cases, even PTSD, our mission is to provide   relief by way of showing you that you're not alone, giving real world advice,   and helping you find a balance between doing the right thing for your   customers, your organization, and the   right thing for YOU.

Michael Venner  is an outstanding GM for Cinemark Theatres in the Dallas area. Michael is someone who is constantly   thinking of new and better approaches to things and does an amazing job of   conveying this to everyone and genuinely being there to help anyone who needs   it. We chat at length about so many   things from leadership to customer service to employee engagement. He also shares a bit of his career path   with us. One of the great things that   Michael recently shared with everyone was an amazing photo and video tribute   to those GMs working in theatres after the shut down expressing how much we   all miss our teams. Keep an ear out   for how to find that. One last thing,   in my opinion, he has probably the absolute best voice for a podcast in the history of podcasts! Here's Michael.

Renae is a former GM for AMC Theatres and was one of the best bosses   I've ever worked for. She's now in the   banking industry and gives great advice on keeping it together and standing   ground to a Karen. I love her direct   and no nonsense attitude and she's always a blast to talk to. 

Oscar is a GM with Cinemark Theatres and I'm a big fan of the   guy. On this episode, we talk about   his stint as an auditor, the difference in Guests in a discount market vs.  first run and the importance of having great teams.

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Susan and I discuss a lot of the challenges we face in the day to day  running of a theatre, but also talk a lot about what has kept us going in the   industry for so long. Susan has been through a great deal in her career and she still keeps a great attitude and mindset. 

Brady Tyler, Talent Development Specialist for Cinemark Theatres   joins us today. Brady is a face known to many within the Cinemark ranks and got his start taking care of customers   from the very beginning of his career. Now he helps the rest of Cinemark with resources he's developed to be   able to do the same. A great guy with some fun stories. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!