Karen Isn't Always Right

Brandon and I first crossed paths when he was my auditor back in   2007. Pretty sure it was my worst   audit in my career and yet, I couldn't help but still like him as he's one of   the friendliest and approachable people I've ever met. Next to some Cinemark executives, Brandon   is probably one of the most recognizeable faces (or at least voices) within   the company as he played a part in many of the training initiatives over the   past ten years. It was a real pleasure   listening to him share his path and why he loves what he does. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Wayne is a good friend of mine and a fellow Theatre General   Manager. I'm not sure I've ever met   someone as passionate about doing things the right way and standing up for   what you believe in. Today, we talk a   great deal about leadership as well as the struggles with trying to find the   elusive "work life balance". He also shares an intense Karen story about being assualted in front   of his family. One last thing...   during the Covid craziness, Wayne has started up on Tik Tok, so check him out   at Fugatefilms13 and give him a follow. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Mike and I met when I moved recently and I was in his restaurant and I   asked my server if she knew anyone who'd like to come on my podcast to talk   about working in the service industry. She didn't hesitate to put me in touch with Mike. While a worldwide pandemic delayed things a   little, we were finally able to connect and make this happen. Mike brings us not only some good insight into server life, but also working for Cinemark which is something I learned done literally right before we recorded the podcast. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Heather takes us thru how she got her 1st job at a theatre and   worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated people   I've ever come to know. Also, I   figured if I could convince her to let me marry her best friend, I could   convince her to come on the show. I   enjoyed our conversation and I hope you do as well. 

Karen Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Christopher peruses and comments on the FB page, "No KaReN" and its associated comments.  Interesting stuff in there.

Shane currently works in the training   department for AMC Theatres. He and I   became friends back in 2011 back when he had the impossible task of being my   mentor as I transitioned into the GM ranks with AMC when I joined the   company. Shane takes us thru his   career as bounced all over the country thru the years to include New Orleans,   New York City, and even my hometown in the suburbs of Kansas. A great guy with a ton of experience and knowledge. 

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Charlie Street started working in theatres when he was a teenager and ended his career as a Divisional Vice President.  He takes us through his career and shares his reason for why he loved the job - the people.  Charlie also gives some valuable insight into some of his Karen encounters as well as great advice on how to handle tough situations.  

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Danny comes back to Karen Isn't Always Right!  This time, amongst a myriad of topics, he takes us through his career progression and shares why he's stuck around this industry for so long.

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!

Dustin and I talk about how he got started working in movie theatres and his career progression.  He also shares why he loves the industry and the reasons he's stuck with it for so long.  

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultimately - guidance to those in need of a sounding board for   anyone experiencing challenging customers. While the "Karens" of   the world may cause stress and in some cases, even PTSD, our mission is to   provide relief by way of showing you that you're not alone, giving real world   advice, and helping you find a balance between doing the right thing for your   customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our   production skills, so please be patient. We promise we're going to keep   improving!!