Organizations with a high level of employee engagement also tend to have higher morale, higher retention, and a better client experience. With more people working remotely than ever before, how are successful firms retaining, developing, and effectively engaging with employees in a virtual environment? Catherine Williams, Dimensional’s Head of Practice Management, welcomes Shannon O’Toole of Shannon O’Toole Coaching to discuss best practices for employee retention and engagement in 2020 and beyond.