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In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care for their technicians, and how to improve the manager and technician relationship.

Resources:

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About Our Host:

Jay Goninen
Co-Founder & President, WrenchWay
[email protected] | 608.716.2122

About Our Guest:

Tully Williams
Fixed Operations Director, The Niello Company
[email protected]

Sponsor:

Collabtic gives your technicians the confidence and insight they need to service their customers. Collabtic’s A.I.-driven knowledge base builds organization intelligence as the system is used to provide proactive recommendations to technicians. To learn more about if Collabtic would be a solution you would like to add to your shop, check out collabtic.com.

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