What are the keys to a 5 Star Customer Experience?

If you want to understand how being of service and creating an exceptional experience is a must to influencing, this episode is going to feel right.

TFR *Guest-Star*: Shannon Rinella, Senior Director of Global Learning + Development for Marriott International, and adjunct professor at Georgetown University’s Masters in Global Hospitality shares her passion and insights on how brands and their people can deliver exceptional experiences.

PLUS:

I share the tips you need to "Listen for accuracy, not your assumptions"

Listening skills affect organizations globally- and less then 2% of people have had any type of formal training in it. "A gap in training" says the Harvard Business Review- considering that we misinterpret, misunderstand or change 70-90 % of what we hear!

Listening for clues and cues and why it matters to your guests- feels right!