How does kindness – and also unkindness – affect working relationships and patient care?

Kindness is fundamental to nursing practice and the quality patients most value in their experience of care. Whereas unkind behaviour can impact on a nursing professional’s ability to respond effectively and learn – and, also, affects patient outcomes.

This episode of the podcast explores what it means to be kind, how these behaviours influence person-centred care and inter-staff relationships.

Our guest is William Gage, lecturer in adult nursing at King’s College London, who has written a popular CPD article on kindness for Nursing Standard.

Mr Gage also explains the meaning of purposeful behaviour and how kindness is about offering practical support to one another.He also delves into compassionate leadership and speaks about how ‘resilience’ is as an unhelpful term in nursing.

For more episodes of the Nursing Standard podcast, visit rcni.com/podcast

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