In this week’s episode of the Team Never Quit Podcast, Marcus and Melanie dive deep into the world of cyber security with our special guest, Kristofer Healey and his wife, Lacey. Kristofer is a seasoned expert in cyber security, fraud prevention, and risk management. With years of experience working at the intersection of technology and security, Kristofer brings a wealth of knowledge on how to protect yourself and your organization in the digital age.

Kristofer is an expert on telefraud whose criminal investigative work has been featured in national media profiles, most notably his work investigating India-based call center networks targeting American citizens. Listen in for some great stories about Kristofer’s journey in entrepreneurship and how you can protect yourself and your business.

Kristofer is also a sought-after speaker and consultant, providing strategic advice on preventing cyber-attacks and managing risk in an increasingly connected world.

• I worked for ICE down there [South Texas] for about 3 years, and I got picked up by the internal affairs group – Office of the Inspector General – around the time that the gulf cartel was going through a civil war. Cardenas gets extradited to the U.S. He started diming out every dirty Border Patrol Agent, every dirty CDP officer that he had paid money to. I got thrown right in the fire of going after all these dirty and corrupt Border Patrol officers and CDP officers. (6:59)

• I always tell my victims [of phone scams] is you’re gonna get a lot more justice than restitution. (17:07)

• They [phone scammers] get hung up on all the time, but it only takes one to make their week. (21:15)

• The 2 generations that fell victim the most were the 70+ (the boomers) and the younger folks that grew up on the internet. (27:32)

• These [phone scams] are incredibly smart schemes. (33:18)

• Once you do something insanely hard, everything else seems like something you can accomplish. (35:52)

• We indicted 61 people in 5 call centers in the U.S. and India. (42:25)

• She [One of the victims] lost 2 million dollars. She was 82 years old. A retired teacher. Lost every dollar she had. She lost everything. (58:45)

• The IRS scam was very effective, but because we took it down they don’t do that anymore. (63:05)

• For our seniors – people on Facebook in particular – stay off Marketplace. (70:50)

• When you introduce voluntary adversity throughout your life, you’ll always have a well of experiences you can draw from that are going to make you stronger when the adversity is involuntary. (92:09)

• We think we’re going the direction we need to be going in, and God reminds us you’re not in charge. (93:08)

• It’s not what happens to you. It’s how you react. (96:29)

• Life isn’t what happens. It’s what you do with what happens. (96:41) 

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