Lead with Culture

"Sometimes we're afraid to shine our light, but there's a reason that we have it. Give yourself permission. Just step out on faith and see what happens.”

In this episode, Kate Volman is joined by Jenelle Robers, Certified Dream Manager at Lehan’s, who shares her inspiring journey of personal and professional growth. Jenelle discusses how her passion for helping others achieve their dreams led her to pursue her own entrepreneurial path, alongside her work at Lehan's.

Together, Kate and Jenelle explore the transformative power of dreaming, why leadership support is critical to realizing potential, and how a strong community can amplify personal and professional success. Jenelle shares valuable insights into her experience of integrating the Dream Manager program both inside and outside of the workplace, offering her unique perspective on how to make dreams a reality.

In this episode, you’ll discover:

1. How leadership and support can help you achieve your dreams
2. The power of community and connection in pursuing your goals
3. Why every individual, regardless of their role, deserves to dream and succeed

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(01:15) Growth and changes at Lehan’s company

(04:11) Overcoming fear to pursue your dreams

(07:50) Starting a business and taking action

(13:14) The importance of community and support

(21:39) Encouraging others to dream and achieve

(29:09) Keep dreaming and have faith

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. Jenelle Robers’ LinkedIn

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

"It’s not about events or perks, it’s about how you treat people every single day. Those consistent actions shape the culture of your business and the success of your team."

In this episode, Kate Volman sits down with James Terry, Founder and CEO of GreenTeam Building Services, a third-generation plumber who turned a family trade into a thriving company with more than 50 team members.

James shares his journey into entrepreneurship and the hard lessons he’s learned along the way. Together, Kate and James discuss what real culture looks like in action—how leaders show up every day, how they treat people during both good times and bad, and why flexibility, accountability, and communication are non-negotiable if you want to grow and scale.

In this episode, you’ll discover:

1. The importance of treating people well every day to build a strong culture
2. How leadership is forged through tough decisions, transparency, and consistency
3. Why empowering your team to make decisions is crucial for growth

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(01:33) James’s story from plumber to CEO

(05:55) Tough leadership decisions and failures

(10:13) Leading through uncertainty and change

(12:56) Scaling the team and hiring smart

(19:18) Knowing when to be in the clouds or in the dirt

(22:57) Addressing common misconceptions about trade work

(31:06) Insights from different industry leaders

(38:22) Influential thought leaders that James follows

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. James Terry’s LinkedIn

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

“When people feel cared for as individuals, they show up stronger as professionals.”

In this episode, Toni Young, Director of Care & Outreach at Expo Home Improvement and a certified Dream Manager, joins Kate Volman to share how investing in people at a personal level transforms workplace culture, engagement, and performance.

Toni walks through her journey from operations leadership into becoming a Dream Manager, and how the program became a natural extension of a people-first culture. Together, Kate and Toni explore how helping employees pursue their personal dreams creates an environment where people genuinely enjoy coming to work and feel valued for who they are.

In this episode, you’ll discover:

1. How investing in personal growth drives professional performance
2. Why simplicity and ownership lead to lasting behavior change
3. How The Dream Manager program strengthens culture and leadership confidence

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(00:43) Meet Toni Young, certified Dream Manager

(04:55) Rolling out Dream Manager company-wide

(09:12) Coaching people through life and work

(16:58) Simplicity is needed for change

(22:27) Cultural shifts before and after Dream Manager

(24:18) Why leaders should invest in Dream Manager

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. Toni Young’s LinkedIn
2. Expo Home Improvement

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

“If this is my priority, what system am I putting in place to honor that? Our priorities are defined by our actions.”

In this episode, Tony Ferraro, Director of Training Services at Floyd Consulting, joins Kate Volman to discuss the importance of starting your year with clarity and the right systems in place. Tony explains how identifying your priorities and building a system around them can lead to greater focus and transformation. Drawing from their experience at the Best Year Ever event with Matthew Kelly, Tony and Kate discuss the critical concept of the "one thing" that makes everything easier, helping you concentrate on what truly matters.

In this episode, you’ll discover:

1. How to create a system that supports your most important goals
2. Why clarity and accountability are essential for success
3. Real examples of businesses and individuals thriving with focused systems

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(02:03) Importance of planning for priorities

(06:48) Choosing your word of the year

(10:05) Finding fun in everyday challenges

(14:00) Systems drive consistent behaviors

(18:16) The one thing that truly matters

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. Tony Ferraro’s LinkedIn

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

“Start with the right habits to build virtue. Those virtues shape our character—and our character shapes the destiny of our lives and our companies.”

In this episode, Tony Ferraro, Director of Training Services at Floyd Consulting, joins Kate Volman for a powerful conversation about character: what it is, why it matters, and how it influences culture more than most leaders realize. Drawing from a recent workshop he delivered, Tony explains how virtues form the “mosaic” of our character, how habits build those virtues, and why high-character teams perform better.

Kate and Tony discuss the roles of self-awareness, intentionality, and accountability in personal and professional growth, sharing real stories from organizations embracing this work and the transformative impact it’s having on their people.

In this episode, you’ll discover:

1. Ways to build self-awareness around personal virtues and vices
2. How character influences culture, performance, and trust
3. Real examples of teams transformed by character-focused work

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(02:37) Defining character and virtues

(09:12) Building your organization’s character

(15:04) Leadership and accountability

(21:57) Practical steps to improve character

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. Tony Ferraro’s LinkedIn

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

“Sales is about influence, and every day we’re having influential conversations, both in our personal and professional lives.”

In this episode, Larry Levine, author of Selling From the Heart, joins Kate Volman to share how genuine connection and trust can transform the way we sell.

After being “career adjusted” at 50, Larry discovered his purpose in helping others sell with authenticity and heart. Together, Kate and Larry explore how trust-based selling mirrors trust-based leadership — both are built on human connection, empathy, and accountability.

In this episode, you’ll discover:

1. How to break free from self-limiting beliefs
2. How soft skills yield hard dollars in business
3. The connection between trust, authenticity, and long-term growth

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(01:52) Starting over at 50

(07:23) Overcoming self-limiting beliefs

(12:47) The importance of investing in people

(17:50) Managing sales teams: data, analytics, and coaching

(21:32) Common sales mistakes and how to avoid them

(27:22) LinkedIn and professional networking

(31:56) Assess your sales team with these simple questions

(34:57) Podcast recommendations and mentoring

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Guest

1. Larry Levine’s LinkedIn
2. Selling From the Heart

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

"Companies and leaders want loyalty. If you treat your customers right, they’ll stay loyal. The same goes for our employees. In fact, it all starts with them."

In this episode, Kate Volman celebrates the end of the year by revisiting some of the most powerful insights shared by leaders, coaches, and culture builders throughout the season. This special compilation brings together moments that highlight what it takes to invest in people, foster meaningful connections at work, and create environments where individuals can thrive.

You will hear guests discuss authentic leadership, the link between personal well-being and professional success, and the impact of programs that help employees achieve their goals. This episode invites you to reflect on your own year, consider the voices that shaped your growth, and reconnect with the purpose behind your work.

In this episode, you’ll discover:

1. How leaders build trust by caring for the whole person, not just the employee
2. Ways organizations can strengthen culture through purpose and genuine commitment
3. Why dreaming is contagious and how supporting personal goals elevates engagement

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(02:01) Brian Hess on investing in people for retention

(03:57) Jessica Pfau on culture and competitive compensation

(05:57) Bree Groff on separating work from self-worth

(07:30) Nick Lombardino on purpose-driven workplaces

(08:49) Patty Croom on Dream Manager impact and engagement

(10:22) Dr. Allen Hunt on learning from regrets

(11:24) Laura Furner on choosing coaching for personal growth

(12:43) Michele Marquis on fostering employee loyalty

(14:34) Zach Blumenfeld on autonomy and trust

(15:23) Steve Sargent on empathetic leadership

Resources:

1. Floyd Coaching
2. The Culture Assessment
3. Matthew Kelly’s Books
4. Floyd Coaching’s Blog

Connect with the Host & Floyd Coaching:

1. Kate Volman’s LinkedIn
2. Floyd Coaching on LinkedIn
3. Floyd Consulting on Facebook
4. Floyd Consulting on Twitter
5. Floyd Consulting on YouTube
6. Floyd Consulting on Instagram

“The piece that I wasn't prepared for was that the most important voice through that entire journey was going to be my own.”

In this episode, Karli Elder, Director of Onboarding and Account Management at Financial Independence Group, joins Kate Volman to discuss the impact of coaching on her career and personal growth. 

Karli shares how coaching helped her overcome imposter syndrome, develop executive presence, and achieve better work-life integration. She also reveals how coaching has empowered her to lead with greater intention and clarity. Tune in to learn how coaching can help you unlock your potential and elevate your leadership.

In this episode, you’ll discover:

• How to use simple but precise questions to turn uncertainty into action
• A practical framework to invite honest, two-way feedback
• The power of small, incremental changes to drive lasting transformation

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(02:45) Karli’s decision to hire a coach

(07:50) Setting personal and professional goals

(09:08) Questions and metrics to measure progress

(15:30) Applying coaching frameworks to leadership

(20:44) Personal growth and work-life integration

(29:21) Next steps for exploring coaching

Resources:

• Floyd Coaching
• The Culture Assessment
• Matthew Kelly’s Books
• Floyd Coaching’s Blog

Connect with the Guest

• Karli Elder’s LinkedIn
• Financial Independence Group

Connect with the Host & Floyd Coaching:

• Kate Volman’s LinkedIn
• Floyd Coaching on LinkedIn
• Floyd Consulting on Facebook
• Floyd Consulting on Twitter
• Floyd Consulting on YouTube
• Floyd Consulting on Instagram

“For the employees who spend their career with us, we want to create millionaires.”

In this episode, Bob Whalen, CEO of HB Global, joins Kate Volman to share his insights on leadership and creating a people-first culture. Bob explains the power of Employee Stock Ownership Plans (ESOPs) in driving both financial success and a stronger company culture. He also reflects on his leadership journey, highlighting how growth is more than just revenue. It’s about creating opportunities for employees to thrive. Bob offers valuable lessons on employee engagement and embracing change in today’s evolving business landscape.

In this episode, you’ll discover:

• The value of allowing employees to take ownership of their work
• Why communication is key when facing challenges
• The importance of being adaptable to change, especially in industries impacted by AI

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(01:09) The power of employee ownership

(04:47) Hesitations with employee ownership

(08:17) Building a thriving ESOP company culture

(11:56) Where leaders can learn more about ESOPs

(16:34) Finding fulfillment in helping employees

(22:29) People-centered leadership, AI, and workforce implications

(34:54) Rating HB Global’s company culture

(39:01) Bob’s book and podcast recommendations for leaders

Resources:

• Floyd Coaching
• The Culture Assessment
• Matthew Kelly’s Books
• Floyd Coaching’s Blog

Connect with the Guest

• Bob Whalen’s LinkedIn
• HB Global

Connect with the Host & Floyd Coaching:

• Kate Volman’s LinkedIn
• Floyd Coaching on LinkedIn
• Floyd Consulting on Facebook
• Floyd Consulting on Twitter
• Floyd Consulting on YouTube
• Floyd Consulting on Instagram

“Dreaming is good. That space is where you can live the best version of yourself and your most vibrant life.”

In this episode, Mike Zaccariello shares how coaching helped him rediscover his dreams and find the courage to chase them. A certified Dream Manager, military veteran, and pediatric neuropsychologist, Mike once resisted the idea of coaching. When he finally gave it a try, everything changed.

He opens up about leaving a 17-year career to start his own practice and learning to lean into resistance instead of avoiding it. Mike also reflects on The Dream Manager Program and how it’s allowed him to become a better therapist, deacon, and husband. His story is a reminder that coaching doesn’t just help with professional growth, it helps people live more intentional lives.

In this episode, you’ll discover:

• Why coaching is essential for personal and professional growth
• How dreaming helps you overcome fear and resistance
• The ripple effect of living with purpose and intention

Invest in a coach to achieve your dreams: https://www.floydcoaching.com/

Discover how to implement The Dream Manager Program:

https://www.thedreammanager.com/

Things to listen for:

(00:00) Intro

(01:11) Meet Mike Zaccariello: Dream Manager and mental health professional

(05:04) Leaving a 17-year career to start again

(09:14) Lean into the resistance

(12:37) Rediscovering the power of dreaming

(15:36) The ripple effect of The Dream Manager

(19:33) Why coaching works better than self-help

(22:53) Favorite books and lessons for every season

Resources:

• Floyd Coaching
• The Culture Assessment
• Matthew Kelly’s Books
• Floyd Coaching’s Blog

Connect with the Guest

• Mike Zaccariello’s LinkedIn
• Mayo Clinic

Connect with the Host & Floyd Coaching:

• Kate Volman’s LinkedIn
• Floyd Coaching on LinkedIn
• Floyd Consulting on Facebook
• Floyd Consulting on Twitter
• Floyd Consulting on YouTube
• Floyd Consulting on Instagram