Leaders in Lending

For community banks, scaling a personal loan portfolio profitably without introducing risk is a challenging feat – especially with the added constraint of limited resources. Through fintech partnerships, AI and automation, institutions are able to streamline a vast majority of banks' processes for creating a modern, all digital lending experience, analyzing risk factors and more.

Even more, institutions are able to rapidly tailor their products to meet their customers’ needs. With the extraordinary amount of innovation recently in the financial universe, ensuring accurate reporting, regulatory compliance and transparent, trustworthy fintech partnerships can be a challenge.

Julie Thurlow, President & CEO at Reading Cooperative Bank, and Phil Bryan, Chief Banking Officer at Reading Cooperative Bank, join us for a tell-all webinar where they cover these topics and more.

Join us as we discuss:

• Tech, automation and AI: streamlining processes and tailoring products
• Building a successful, transparent fintech partnership
• Ensuring compliance in a tech-backed environment

Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes.

We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite of tools. Matt shares insights he’s gleaned from a myriad of experiences throughout a decade in FinTech to show exactly why servicing matters.

Join us as we discuss:

• Canopy’s focus on exceptional customer service and deep expertise in student lending
• Call for adaptation and innovation to meet the needs of rapidly changing dynamics in FinTech
• Data migration and scalability: careful planning and gradual expansion

From his position as Product Manager at Umpqua Bank, Ben joins us to shed some light on the challenges and benefits of cross-pollinating data and technology, tailoring services to meet unique needs, exploring alternative credit scoring methods and automation, and more.

In today's rapidly evolving digital landscapes, finding a sustainable balance between human interaction and digital automation in lending is paramount.

Join us as we discuss:

• Navigating interest rate sensitivity and the benefits of data cross-pollination
• How Wealth Management Groups help keep operations customer-centric
• Why automation needs a balanced level of human interaction

After being robbed three times in two weeks as a teller, David Reiling took quite the interest in bank security.

Now serving as the Chief Executive Officer, FinTech Leader, B Corp Advisor and Board Chair at Sunrise Banks, David joined the show to share invaluable expertise gained through years of operational experience ensuring security in every area of banking. Forming fintech partnerships can alleviate a host of difficulties plaguing banks, but banks must also ensure they have proper cybersecurity in place.

Join us as we discuss:

• Cybersecurity, liquidity management, and bank collapses
• Fintech partnership risk management
• Community banking: creating long-term franchise value

Want to learn more about how Upstart partners with banks? Check out this case study mentioned in the episode.

Credit scores determine where people live, where their kids go to school, what they drive and even where they work. Couple that with the fact that nearly half of minority households can not cover an emergency $400 expense.

Rodney Hood, Eleventh Chairman and current Board Member of the National Credit Union Administration, made financial equality his mission. Fintech partnerships enable credit unions to extend credit access and provide financial literacy education services, ultimately creating a more prosperous future.

Join us as we discuss:

• Financial Equality: A Civil Rights Issue
• Fintech Partnerships: Resource Redistribution
• Investing in the Future

Volatility management is a component of banking that should always be on management’s radar, especially after recent bank collapses.

Thoroughly understanding the waves of volatility leads to improved risk management and a strong culture of trust with customers. David Sayers, Chief Financial Officer at Maine Savings, believes by prioritizing internal and external continuous education and improvement, credit unions will optimize and become more trusted by their members.

Join us as we discuss:

• Volatility management in banking
• Stability and education fostering trust with members
• A culture of continuous internal improvement

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Banking has been hit with a whirlwind of technologies in recent years. With growing tech stacks that only continue to increase in complexity, it’s important to pick and choose which tech offers the best solutions.

Fostering a strong organizational culture that focuses on understanding your customers to provide them with the right technology is key. Matt Pierce, Chief Lending Officer at Leader Bank, joins the podcast to discuss how to create this culture, the importance of close fintech partnerships, launching and adapting during the pandemic, and much more.

Join us as we discuss:

• Fintech partnerships: the road to efficiency
• Leader Bank’s PPP response and role as a minority depository institution (MDI)
• Culture and communication in banking

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Technology is revolutionizing the world. With continuous iterations of tools and processes, people juggle between implementing with careful consideration and jumping head-first into large-scale digital transformation projects.

How can banks pragmatically embrace these digital advancements without losing touch with in-person experiences? Ben Udell, SVP Client Experience at Lake Ridge Bank, is the guide to the future of banking, and how to successfully integrate helpful technologies while retaining the value of face-to-face experiences.

Join us as we discuss:

• Balancing pragmatic and moonshot approaches
• How community banks can compete with enterprise banks with service
• Consumer credit trends, including BNPL and personal loans

Over the past few weeks, there has been a shift in the nature of risks in the banking world — the federal government playing a significant role in stabilizing. These experiences have highlighted the dynamic nature of risks in finance and banking and the need for a responsive government, ready to take action.

On this episode, we’re joined by Kristina Schaefer, General Counsel, Chief Risk Officer & Chief Administrative Officer at First Bank & Trust. We dive into the evolution of banking (and government involvement) over time and what it means for today. According to Kristina — banks must adapt from traditional methods to meet the quickly evolving needs of today's financial markets.

Join us as we discuss:

• The past, present and future of the banking and federal government relationship
• Current state of risks, and what it means for federal involvement
• Importance of people, culture and community in banking operations

Last June, the Federal Trade Commission proposed a new rule regarding consumer protections. This rule would greatly affect auto dealers, placing greater restrictions and imposing new duties.

This week, we sat down with Paul Metrey, Senior Vice President, Regulatory Affairs for the National Automobile Dealers Association to discuss the FTC’s Safeguard Rule going into effect June 9. Join as we discuss:

• The challenges surrounding the FTC’s proposed rule
• How dealers can comply with these updated requirements
• Forward-looking trends in automotive, including EVs and connected customer experiences