Consumer credit is a hot topic. With new credit products like Buy Now Pay Later (BNPL) hitting the market and the always-evolving impacts of credit reporting, banks need to expertly hone their underwriting to strike the optimal balance between business and risk.

In this episode, Aaron Rykowski, SVP, Chief Compliance Officer at WesBanco, and Jennifer Ruggiero, SVO - First Line Director at M&T Bank, examine the latest trends in consumer credit and what they mean for your financial institution.

Join us as we discuss:

• Risk and compliance management in today’s economy
• Trends in consumer credit, including new products and reporting
• Why you can’t afford to not invest in new technologies to facilitate compliance, risk-mitigation and underwriting — and how to properly use your data to support these efforts

Fraud is on the rise — bad news for banks and customers alike.

In today’s digital world, criminals have more tools at their disposal than ever before. And financial institutions, government and consumers all have a part in defeating them.

In this episode, Rakesh Mirajkar, Head of Consumer Bank Fraud and AML and Managing Vice President at Capital One joins the show to examine the multi-pronged approach that countering bank fraud requires and how individual organizations can play their part.

We discuss:

• The resurgence of fraud post-pandemic and the impact of digital activity
• New fraud scams
• Why consumer engagement and education plays a critical role in mitigating fraud risk
• The future of fraud-risk controls

The auto industry is racing into the future, whether it’s the surge of electric vehicles in the current market or the promise of self-driving cars one day taking it over…

And that means auto lenders need to keep pace or get left in the dust.

In this episode, Becky Philippi, Director of Indirect Lending at First Interstate Bank, and Fabien Thierry, Head of Consumer & Small Business Vehicle Lending Product at Bank of America, share what lenders need to know about the future of the auto industry.

We discuss:

• The impact of inventory shortages
• Digitization in the auto market spurred by changing consumer expectations and other electric vehicle companies
• Why lenders need to be flexible, devoted to client experiences and forward-thinking to prepare for the road ahead

Though deposits at many institutions are down while uncertainty around the future is growing, Jeff sits down with two experts in the deposits space who offer strategies for organizations to thrive in the current financial climate.

Angela Conti, Head of Deposits and Retail Payments, USAA, and James Morgan, Head of Deposit Product, Pricing & Portfolio Strategy, Capital One, join the show to demystify declining deposits and post-SVB uncertainty.

We discuss:

• The lingering effects of the pandemic still influencing deposit behavior
• Illuminating the benefits of digital acquisition
• What your organization can do to maintain a competitive edge

With new regulations on the horizon — what do these changes mean for your institution?

Dan Smith, EVP, Head of Regulatory Affairs at the Consumer Bankers Association, has the answers in this rundown from the CBA LIVE conference.

The banking world runs on rulebooks, and with unprecedented events such as the failure of Silicon Valley Bank, additional chapters are in rapid development to get ahead of the Congressional Review Act in April/May of 2023.

Join us as we discuss:

• Section 1071 and its implications for small-business lending
• Section 1033 of the Dodd-Frank Act for consumer access to financial records
• The proposal for lowering credit card late fees

Recent banking failures have everyone in finance wondering what the future holds for lending.

Do these signify the start of some significant changes in the lending space?

To find out, we’re speaking with Kris Puskar, Senior Vice President Business Banking Sales & Innovation Director at Eastern Bank, and Christina Brozyna Head of Business Banking Sales & Operations/Executive Vice President at M&T Bank. Both of whom are well-qualified to weigh in, holding positions on the Small Business Banking Committee at the Consumer Banking Association.

Join us as we discuss:

• How the recent failures affect deposit sentiment and strategy
• The rise of SBA lending
• Shifting consumer expectations after PPP lending and the digital experiences it offered
• Special Purpose Credit Programs

When it comes to building their customer experience, banks have traditionally started with brick and mortar before expanding digitally.

What if banks have been approaching CX backwards?

In this episode, Jenna Stricker, Director of Digital Lending at nbkc bank, shares why more and more banks are laying their CX foundation digitally first, only later adding the brick and mortar on top.

Join us as we discuss:

• The advantages of starting off digitally
• How to deliver a delightful customer experience
• How alternative data helps banks improve the underwriting experience

In 2021, loan repayments were at a historic high, but by mid-2022 the tables had turned. What happened?

To get to the bottom of this alarming shift, Upstart created the Upstart Macro Index (UMI), a precise, quantitative method for separating the micro and macro effects that should be influencing underwriting decisions today.

In this episode, we speak with Paul Gu, Co-Founder and Head of Product at Upstart, about the index and the insights it can offer lenders.

Join us as Jeff and Paul discuss:

• The concept of the Upstart Macro Index (UMI)
• Micro versus macro prediction levels
• How to leverage UMI in the context of lending partnerships

Want to learn more about the Upstart Macro Index (UMI)? Check out the UMI site mentioned in this episode.

The recent collapse of the Silicon Valley Bank has been one of the most significant bank failures since the global financial crisis and is the second-largest bank failure in the history of the United States. With ripple effects spreading around the globe, this bank failure has thousands of experts diving deep into the details to identify exactly where things went wrong, what the collapse means for the future and how we can avoid similar failures.

In this episode, we speak with Nick Timiraos, Chief Economics Correspondent at The Wall Street Journal, who shares his take on the unfolding events and gives us a glimpse into what the future of finance may hold.

Join us as we discuss:

• An outlook on the future of deposit insurance
• Navigating crises in the financial sector
• Macroeconomic balancing tools utilized by the federal government

Note: This was recorded on 3/16. For updated reporting by Nick Timiraos on this story please visit The Wall Street Journal.

Small businesses are the backbone of America. But, too often, they partner with banks that don’t offer the personal touch, care and attention their business deserves.

On this episode, we speak with Ryan Coaxum, VP at Guaranty Bank & Trust, and one of eleven inaugural American Bankers Association Emerging Leader Award recipients this year, about the positive impact that banking your size can have on your business.

Join us as Jeff and Ryan discuss:

• Coaxum’s experience opening Guaranty Bank & Trust’s first Texas branch, including challenges and advantages
• Having a personalized approach to small business banking
• Prioritizing financial literacy and affordable housing

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.