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We've reached episode 40 of the Leading People podcast! 

As so many podcasts fail after only a few episodes, I'm very proud of this achievement. I'm also very grateful to all of you who tune in every two weeks and then promote and share episodes with your friends and colleagues. 

So, this is the official end of Season 1 and I'm taking a short break before launching Season 2 in September 2022. 

In this short episode, I take a brief look at how to determine whether someone has potential. 

Being in the business of helping clients make better talent decisions, this is one of the most pervasive questions that our clients ask us. Yet, as I explain, this is not a simple question to answer.

Many people have contacted me in recent weeks because they're thinking of launching their own podcast. So, I also provide some insights into how to do that. 

I've already begun scheduling and recording episodes for Season 2 and I can promise you some fascinating conversations to come. 

Until then...

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• Who is responsible for customer experiences in your organisation? 
• How do leaders help or hinder the customer experience? 
• Why are most organisations designed to deliver lousy customer experiences? 
• And, what is a chatty check-out? 

These are just some of the many questions my guest, Professor Yves Van Vaerenbergh addresses in this week's show. As an award-winning expert on customer experience, Yves shares with us his insights and tips for how to get it right. 

He also answers the million-dollar question about customer experiences...

Whether you're working in an organisation or as an independent or freelance worker there's lots to learn.

So, why not head over to your favourite podcast channel and dive in...

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Check out customer experience at The Kalepa Group

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• What role do illusions play in your decision-making? 
• How can you challenge your illusions so you can make better decisions? 
• How does a manager with hindsight bias prevent his or her team from making good decisions?  

For this episode, I sat down with magician, mentalist and keynote speaker, Alex Si, to explore the world of illusions at work.  During our conversation, we explore how we create illusions, how we're susceptible to illusions created by others and how we can challenge our illusions to make better decisions. 

We also answer the questions above.

Alex has just published his first book on the topic and was keen to explain how his book is different from others on the subject of decision making. 

Stay tuned to the end as Alex has a special offer for some lucky listeners.

So, why not head over to your favourite podcast channel and dive in...

Meet your host, Gerry Murray

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Buy Alex's book Cerveau menteur ! - Déjouez les pièges de la prise de décision

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Why do we have a brain? It's not what you think...

How does exercise benefit your brain?

How much of your brain do you use each day?  

This week's guest is Gregory Caremans, founder of the Brain Academy which currently has over 400,000 students enrolled in its courses on how to understand and better manage your brain. 

The aim of the Brain Academy is to make brain science accessible to as many people as possible in a way that anyone can understand it. Gregory's goal is to demystify the scientific jargon. 

In 2020 and 2021 the Brain Academy won several awards for “Most innovative neuroscience & personal development enterprise” and “Excellence in online learning”. Its courses have been featured on such noteworthy platforms as The Economist, CNN, Entrepreneur, and Udemy and its YouTube channel has over 300,000 views. 

During our conversation, we touch on some common myths about the brain before getting into how leaders are impacting our brains at work and what can be done to ensure that these are positive impacts. We even explore how some organisation structures may not be the most effective way to get the best out of people. 

And, stay tuned to the end because Gregory has an offer for some lucky listeners.

So, why not head over to your favourite podcast channel and dive in...

Meet your host, Gerry Murray

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On the morning of Tuesday, 8th June 2021 I sent an email to this week's guest, Julie Brown. It was an invitation to herself and her husband to be a guest on this podcast. I'd met him on the street a few weeks beforehand just days before he left for an expedition to Greenland and I'd forgotten to ask him. 

I never received a reply. 

Within hours it became clear why. The news broke that world-renowned polar explorer and leadership guide, Dixie Dansercoer, had fallen through a deep crevice in the ice in Greenland and rescue workers had given up their search for his body. 

So, this episode is partly to honour and celebrate Dixie's life. But it is also a celebration of Julie his wife and how she has dealt with this tragedy and given herself permission to thrive. Many leadership lessons shine through in our conversation. 

It's also a love story on three dimensions. The deep love that Dixie and Julie had for one another, their tremendous love of nature and the environment and a profound love of life and humanity. 

Dixie and Julie also published several books illustrating how we can efficiently convert professional challenges into successes and how we can surpass personal dilemmas. These themes feature prominently in our conversation. 

Therefore, lots to unpack and leadership lessons to be learned...

So, why not head over to your favourite podcast channel and dive in...

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What have cornflakes, penicillin, cling film, velcro and post-it notes got in common? 

This week's guest is an award-winning author and Head of Learning at the Chartered Institute for Personnel and Development, Andy Lancaster. During our conversation, he answers this question among many others. 

Andy also outlines 7 ways in which leaders could leverage mistakes for the better in their organisations, which feature in his latest book 

He even explains what we could learn from the Japanese art of kintsugi.

And, if you stay tuned to the end Andy has a special offer for you.

So, why not head over to your favourite podcast channel and dive in...

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• Why should we become good at public speaking and what difference could it make to our careers? 
• Why do some of us love public speaking and so many of us hate it? 
• What is a Public Speaking Monkey, anyway?
• How could some of the issues that we have with public speaking be affecting other aspects of our lives? 

These are just some of the questions I explore with this week's guest, author and public speaking expert, Dee Clayton.

Dee has written two books on public speaking and presenting and has also won several business awards for her Public Speaking Monkeys concept and brand. 

According to Dee, some people think they're fantastic public speakers and they're not. Others dread the thought of speaking in public but once they overcome certain hurdles they can become great public speakers. 

During our conversation we unpack some of the myths about public speaking, the silly things we say to ourselves and others say to us just before we give a presentation, including some well-meant advice that is rarely helpful. 

Dee outlines the 3 steps in what she calls the monkey taming process and also provides us with valuable and useful tips for getting better at speaking in public.

So, why not head over to your favourite podcast channel and dive in...

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Check out Dee's company website Simple Amazing Training

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• Why do organisations need to invest in Internal Communications? 
• What is Internal Communications, anyway? 
• How do you get Managers onboard with your Internal Communications?
• How do you communicate internally in a Post-covid Hybrid working environment? 

These are just some of the questions I explore with this week's guest, author and Internal Communications expert, Liam Fitzpatrick. 

During our conversation, Liam explains why he's brought out a revised edition of his latest book, Successful Employee Communications, why the emphasis in the book is on tools, models and best practices rather than theories and why Middle Managers play such an important role in Internal Communications. He also has some useful tips for how to help Managers become better communicators.

So, why not head over to your favourite podcast channel and dive in...

Meet your host, Gerry Murray

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Would you like to have more influence and get more buy-in and commitment from colleagues or other stakeholders? 

Or, perhaps to sell more of your products or services? 

Or, to better deal with a low performer on your team? 

Or, simply to be a better parent? 

This week's guest is Certified Forensic Interviewer and author, Michael Reddington whose new book is called The Disciplined Listening Method. 

Michael shares his experiences of forensic interviewing - he also explains what it is - and how this led him to develop the seven core behaviours of disciplined listening which ultimately led to him writing his book, which has just been published.

During our conversation, Michael addresses the questions above and many more and explains how his method goes beyond other techniques such as active listening. He also describes how to apply his seven core behaviours to a wide variety of situations.

So, why not head over to your favourite podcast channel and dive in...

Meet your host, Gerry Murray

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Do you have high performers on your team?

How would you feel if they went to work for your competitors?

I guess you'd prefer if they stayed and worked with you? 

So, how do you create the conditions so people can thrive, enjoy what they're doing and perform at their best? 

These are just some of the topics I covered in my conversation with this week's guest, Paul Zak. 

Apart from having a TED talk with nearly 2 million views, Paul has written two best-selling books and there's a third one on the way. He is also the founding Director of the Center for Neuroeconomics Studies and a Professor of Economics, Psychology and Management at Claremont Graduate University in California.

His former colleagues included renowned scholars such as the late Peter Drucker and Mihaly Csikszentmihalyi.

Paul is also a co-founder and Chief Immersion Officer of the firm Get Immersion. 

During our conversation, Paul explains what he's learned from his extensive research and provides tangible tips and advice that any of us can implement straight away.

So, why not head over to your favourite podcast channel and dive in...

Meet your host, Gerry Murray

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Buy Paul's book "Trust Factor: The Science of Creating High Performing Companies"

Buy Paul's book "The Moral Molecule: How Trust Works"

Check out Get Immersion

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