A post from 2007... I was thinking back to some first-hand experience I had when I started my career at a GM engine plant, circa 1995. It’s the most blatant example of someone intentionally distorting data that I’ve ever seen… but it’s totally understandable. I blame the senior leaders, not the front-line supervisor in this case...,

Looking back at two slides Mark used about 10 years when introducing Lean to healthcare executives

http://leanblog.org/audio3

Mark describes some key points from the book "Four Days With Dr. Deming." Learn more at http://www.leanblog.org/audio2

This post is about the small difference that led a nurse supervisor and her team to go from "no ideas" to having lots of ideas. Visit http://www.leanblog.org/audio1 to read the original article

http://www.leanblog.org/audio1