In this episode of Salon Swagger, hosts Brie Holt and Chandra C. welcome Chris Knudsen, co-owner of Mane Attraction Salon, to discuss his journey in the hair industry, the importance of education and training, and the challenges faced during the pandemic. Chris shares insights on the future of commission salons, building a strong training program, and the impact of community engagement through charity work. He emphasizes the need for salon owners to treat their business like a business, understand their numbers, and maintain a focus on customer experience. The conversation concludes with Chris offering valuable advice for sustainable business practices and the importance of perseverance in the industry.

Takeaways:

• Chris Knudsen's family history in the hair industry influenced his career choices.
• Education and training are crucial for success in the salon business.
• The pandemic forced salons to adapt and become more flexible with their teams.
• Commission salons can thrive by creating a strong team culture.
• A well-structured training program can attract talent and improve skills.
• Community engagement through charity work enhances salon reputation.
• Future goals for salons include expansion and innovation in client experience.
• Salon owners must understand their financials to sustain their business.
• Marketing and client retention are key to salon success.
• Personalized customer experiences can differentiate a salon from competitors.

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